Exploring the ITIL 4 Management Practices: Enhancing IT Service Management
Introduction In the ever-evolving landscape of information technology (IT), organizations strive to align their services with business goals, enhance efficiency, and deliver value to customers. To achieve these objectives, the Information Technology Infrastructure Library (ITIL) has been a guiding framework for IT service management (ITSM). With the release of ITIL 4, there has been a…